Money-Back Guarantee Explained

Since ExpressFollowers offers non-tangible irrevocable goods — including Instagram followers, likes, TikTok followers, and similar services — we do not issue refunds once an order is completed or a product has been successfully delivered. As a customer, you are responsible for understanding this upon purchasing any service on our site.

We recognise that exceptional circumstances can arise given the nature of the products we supply. We therefore do honour refund requests on the following grounds:

• The order was never delivered within 72 hours of payment
• The product delivered differs materially from its description
• A duplicate charge was processed in error

In some cases processing times are slower than usual, and your order may take a little longer to complete. Before raising a refund claim, please check the following:

• Your account is set to public — private accounts cannot receive deliveries
• You entered the correct username or post URL at checkout
• At least 24 hours have passed since payment confirmation

If you have checked all of the above and delivery has still not started, please contact our support team immediately. Claims for non-delivery must be submitted within 72 hours of placing the order. After this window the order will be considered completed and no refund will be issued.

If delivery has already started, the order will be fulfilled as quickly as possible and no refund will be issued once processing has begun.

If the service you received differs materially from what was described on our website, you may be eligible for a refund. Such issues must be reported to our support department within 72 hours of the purchase date, with clear evidence demonstrating the discrepancy.

The following are not eligible for a refund under this clause:

• Dissatisfaction based on personal preference or false expectations
• Follower or like drops that occur after the 30-day refill window has expired
• Orders affected by account changes made after purchase (switching to private, changing username, deleting content)
• Partial deliveries still in progress within the standard delivery window

For full details on what qualifies, see our FAQ or review the Terms of Service.

Follow these steps to submit a refund request:

1. Email support@expressfollowers.com with the subject line "Refund Request — Order #[your order number]"
2. Include your order number, the email address used at checkout, and your Instagram or platform username
3. Describe the issue clearly and attach any screenshots or evidence where applicable
4. Our team will review your request within 24 hours and respond with a decision
5. Approved refunds are processed within 3 to 5 business days to the original payment method

You can check your order status at any time via our order tracking page before submitting a claim.

The following scenarios are not covered by our money-back guarantee regardless of circumstances:

• Orders where the account was set to private during the delivery period
• Orders where the username or post URL was entered incorrectly at checkout
• Completed orders where the full quantity has been delivered as described
• Refill drops that fall outside the stated refill guarantee window
• Orders cancelled more than 72 hours after payment
• Accounts suspended by the platform after our service was delivered

If you are unsure whether your situation qualifies, contact us first — we review every case individually and aim to find a fair resolution. You can also read our Privacy Policy to understand how your order data is handled.