Refund Policy

Since ExpressFollowers offers non-tangible irrevocable goods, we do not issue refunds once an order is completed or a product has been successfully delivered. As a customer, you are responsible for understanding this upon purchasing any service on our site.

We recognise that exceptional circumstances can arise given the nature of the products we supply. We therefore do honour refund requests on the following grounds:

In some cases processing times are slower than usual, and your order may take a little longer to complete. If this happens, please contact our support team for assistance before raising a refund claim.

Claims for non-delivery must be submitted to our support department in writing within 72 hours of placing the order. After this window the order will be considered completed and no refund will be issued.

If delivery has already started, the order will be fulfilled as quickly as possible and no refund will be issued once processing has begun.

Such issues must be reported to our support department within 72 hours of the purchase date. Clear evidence must be provided demonstrating that the product received differs materially from its description on the website.

Complaints based solely on false expectations or personal preference are not eligible for a refund. For full details on what qualifies, see our FAQ or review the Terms of Service.

You can also read our Privacy Policy to understand how your order information is handled throughout this process.