Refund (Money-Back Guarantee) Explained

Since ExpressFollowers offers non-tangible irrevocable goods, we do not issue refunds once an order is completed or a product has been successfully delivered. As a customer, you are responsible for understanding this upon purchasing any service on our site.

We recognise that exceptional circumstances can arise given the nature of the products we supply. We therefore do honour refund requests on the following grounds:

• Your order was never delivered and 72 hours have passed since payment
• What you received is completely different from what was described on the page
• You were charged twice for the same order by mistake

If your situation matches any of the above, please get in touch with us and we will look into it right away.

In some cases processing times are slower than usual, and your order may take a little longer to complete. If this happens, please contact our support team for assistance before raising a refund claim.

Before you submit a refund request for non-delivery, please check the following:

• Your account was set to public during the delivery period. Private accounts cannot receive orders.
• You entered the correct username or post link at checkout.
• At least 24 hours have passed since your payment was confirmed.

Claims for non-delivery must be submitted to our support department in writing within 72 hours of placing the order. After this window the order will be considered completed and no refund will be issued.

If delivery has already started, the order will be fulfilled as quickly as possible and no refund will be issued once processing has begun.

Such issues must be reported to our support department within 72 hours of the purchase date. Clear evidence must be provided demonstrating that the product received differs materially from its description on the website.

Complaints based solely on false expectations or personal preference are not eligible for a refund. For full details on what qualifies, see our FAQ or review the Terms of Service.

You can also read our Privacy Policy to understand how your order information is handled throughout this process.

If you think your order qualifies for a refund, here is what to do:

1. Email us at support@expressfollowers.com with the subject "Refund Request" and your order number.
2. Tell us the email address you used at checkout and your social media username.
3. Describe what went wrong and attach any screenshots if you have them.
4. We will reply within 24 hours with a decision.
5. If your refund is approved, the money goes back to your original payment method within 3 to 5 business days.

You can check your order status at any time using our order tracking page before reaching out.

The following situations are not covered by our money-back guarantee:

• Your account was set to private while we were delivering your order.
• You entered the wrong username or post link at checkout.
• The full quantity was delivered as described on the page.
• Followers or likes that dropped after the 30-day refill window closed.
• Refund requests sent more than 72 hours after payment.
• Accounts suspended by the platform after we completed delivery.

If you are not sure whether your case qualifies, just email us first. We look at every request individually and always try to find a fair solution. We offer Instagram followers, likes, TikTok followers and more, and we stand behind every order we take.