Frequently Asked Questions

No. We never ask for your password, login credentials, or any account access. All we need is your public username or post URL to deliver your order. If anyone contacts you claiming to be from ExpressFollowers and requests your login details, do not share them — contact our support team immediately.

All followers we deliver come from real, active accounts — not bots or fake profiles. We do not use automated scripts, click farms, or generated accounts. Every account that follows you is a genuine Instagram user. You can verify this by checking the profiles of new followers directly on your account.

No accounts have been banned as a result of our services since we launched in 2016. We deliver followers gradually at natural growth rates using real, active accounts — keeping your profile within Instagram's activity guidelines. Over 10 million orders delivered, zero bans. Read what our customers say on our reviews page.

Please check the following before contacting us:

• Your account must be set to public during the delivery period — once your order is complete, you may switch it back to private.
• Confirm you entered the correct Instagram username at checkout.
• Make sure your content is not marked as adult content, restricted, locked, or set to private.
• Allow up to 24 hours for your order to complete.

If you're still experiencing issues, contact our support team or check your order status for assistance.

Most orders begin within minutes of payment confirmation. Full delivery time depends on the package size and service type — smaller packages typically complete within a few hours, while larger orders may take up to 24 hours.

You can check your order status anytime using our order tracking page. Enter your order number to see the current delivery progress in real time.

Instagram periodically removes accounts that violate their policies, which can cause follower counts to drop. This is not unique to purchased followers — it happens to organic followers too.

If your order drops within the free refill period, contact our 24/7 support team and we will top it back up at no charge.

Yes. If your order drops within the refill period, we replace the difference free of charge, no questions asked. Drops are uncommon — our services use real accounts built for lasting results.

Because our followers come from real accounts, we cannot retrieve them once delivered. You can remove any individual follower manually from your Instagram account settings at any time.

Simply let us know via our contact page or by emailing our team at [email protected] and we will remove you from the automatic refill cycle.

Yes. You can order Instagram followers as many times as you need, provided your total does not exceed 500,000 followers within a single 30-day period.

Yes. You can order Instagram likes as many times as you need, provided your total does not exceed 1,000,000 likes within a single 30-day period.

Yes. In addition to Instagram, we offer growth services for TikTok (followers, likes, views, comments), YouTube (subscribers, likes, views, comments), X (followers), and Twitch (followers). Browse our full service menu from the navigation above.

Yes. All transactions are processed over 256-bit SSL encryption. We do not store your card details — payments are handled exclusively by PCI-compliant payment processors. You can confirm the secure connection by checking the padlock in your browser's address bar.

We offer a no-questions-asked refund guarantee. Review our refund policy for the complete terms and eligibility details.

We accept Visa, Mastercard, Discover, AMEX, PayPal, Apple Pay, Google Pay, Samsung Pay, UnionPay, and cryptocurrency.

No credit card needed. You can complete your purchase using PayPal, Apple Pay, Google Pay, Samsung Pay, cryptocurrency, or a prepaid card.

First contact your bank — they can often resolve the issue immediately. If the problem persists, reach out via our contact page or email [email protected] and we will help you find an alternative payment method.